Tips for making a complaint

Contact your supplier first

• If you have a problem with your electricity, gas or water supplier, contact the call centre first.
• Tell them about your problem, ask if they can help and what they intend to do.
• Make a note of the operator's name, the date and time of the call, and what you talked about.
• If the call centre staff can't help you, ask to speak to a senior staff member.
• If the matter is complicated and not urgent it may be better to write a letter to the person who is in charge of dealing with your complaint.

See our tips for dealing with your supplier, for more information.

When should I contact EWON?

If you are not able to resolve the problem, or you are not satisfied with the company's response, you can contact EWON.

What information should I give EWON?

• You will be asked to provide your contact details, the name of your supplier, and an outline of your complaint.
• Try to describe the main events leading to your complaint in a logical order and as briefly as possible. It may be helpful to write these down before submitting your complaint.
• Keep letters, bills or notes relevant to the complaint in one file. We will let you know if we require any information or documentation.
• Leave EWON a phone number that we can contact you on during the day. This makes it easier for us to call you to discuss your complaint.
• EWON may discuss the information you give us with your supplier. Please let us know if you would like to have anything you tell us treated confidentially