Contents

Ombudsman's report
• Launch of PIAC's report on disconnection
• Gas Supply Act amended
• Change to EWON's Constitution
• New members

Complaint statistics
1 October 2008 to 31 March 2009
• Overview of complaints for the period
• Complaints per NSW region
• Complaints per industry and level
• All issues raised by customers
• Snapshot of issues raised by customers

TOU meters FAQs: Since the introduction of time-of-use (TOU) meters, we have found customers asking similar questions when they raise a billing complaint.
The following are some of the frequently asked questions we receive about TOU meters...[read more]

Consumer information
• Low Income Household Refit Program
• Electricity prices set to increase around 20%
• Increased assistance for energy customers
• Change to federal utility rebate for pensioners
• Change to NSW Pensioner Energy Rebate
• Changes to the washing machine rebate
• Energy Efficiency for Small Business Program
• New schemes join Financial Ombudsman Service
• Sydney Water has moved

Community outreach
• Aboriginal Project Officer's report
• Case study: Disconnected for a debt of $1300
• EWON in the community

Policy and research
• IPART disconnections statistics for energy
• Review of guidelines for water usage charging for public housing tenants
• MOU with NSW Department of Water and Energy

Download EWONews 19 [PDF]

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