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EWON Insights Apr-Jun 2023
- Table 2 Insights Apr - Jun 2023
Table 2 Insights Apr - Jun 2023
Table 2 – Top 10 core issues, cases closed April to June 2023, including the previous four quarters
Primary issues |
Secondary > tertiary issues |
Apr – Jun 23 |
Jan – Mar 23 |
Oct – Dec 22 |
Jul – Sep 22 |
Apr – Jun 22 |
---|---|---|---|---|---|---|
Billing |
High > disputed |
1,357 |
1,290 |
1,443 |
1,266 |
719 |
Billing |
Estimation > meter access / not read |
129 |
176 |
209 |
172 |
164 |
Billing |
Delay |
121 |
89 |
77 |
50 |
63 |
Billing |
Contract terms > price increases |
111 |
67 |
113 |
113 |
52 |
General |
Energy / water |
110 |
145 |
104 |
92 |
115 |
Credit |
Payment difficulties > current / arrears |
109 |
97 |
98 |
106 |
88 |
Billing |
Refund or credit > delay / error/ form |
104 |
93 |
90 |
94 |
74 |
Billing |
Backbill |
104 |
108 |
112 |
103 |
85 |
Billing |
Account closing > error |
82 |
108 |
103 |
119 |
88 |
Credit |
Collection > debt collector |
80 |
64 |
55 |
32 |
41 |
![Energy and water ombudsman NSW](/img/backgrounds/content-side-logo-grey.png)