Table 2 Insights Jan-Mar 2023

Billing 

High > disputed

1,290
(29.7%) 

1,443
(31.4%) 

1,266
(28.1%) 

719
(20.1%) 

868
(26.5%)

Billing

Estimation >
meter access/
not read

176
(4.1%) 

209
(4.5%) 

172
(3.8%) 

164
(4.6%) 

157
(4.8%)

General 

Energy/water  

145
(3.3%) 

104
(2.3%) 

92
(2.0%) 

115
(3.2%)

88
(2.7%)

Customer
service 

Poor service

109
(2.5%) 

97
(2.1%) 

111
(2.5%) 

72
(2%) 

40
(1.2%) 

Billing

Account closing
> error

108
(2.5%) 

103
(2.2%) 

119
(2.6%) 

88
(2.5%) 

102
(3.1%) 

Billing

Backbill

108
(2.5%) 

112
(3.1%) 

103
(2.3%) 

85
(1.9%) 

121
(3.7%) 

Credit

Payment
difficulties > 
current/arrears

97
(2.2%) 

98
(2.1%) 

106  
(2.4%) 

88
(2.5%) 

98
(3%) 

Billing

Refund or credit >
delay /error/form

93
(2.1%)

90  

(2.0%) 

94  
(2.1%) 

74  
(2.1%) 

80  
(2.4%) 

Billing

Delay

89
(2.0%) 

77
(1.7%) 

50
(1.1%) 

63
(1.8%) 

49
(1.5%) 

Billing

Rebate/
concession

87
(2.0%) 

72
(1.6%) 

111
(2.5%) 

79
(2.2%) 

43
(1.3%)