Table 3 Insights Jan-Mar 23

Billing

High > disputed

1,640
(20.8%) 

1,855
(22.1%) 

1,599
(19.5%) 

1,010
(15.7%) 

1,122
(19.6%) 

Customer service

Poor service

1,098
(13.9%)

1,173
(14.0%)

1,178
(14.3%)

781 
(12.2%)

545 
(9.5%)

Billing

Estimation >
meter access
/not read

419
(5.3%) 

430
(5.1%) 

357
(4.4%) 

316
(4.9%) 

370
(6.5%) 

Billing

Backbill

202
(2.6%) 

144
(1.7%) 

158
(1.9%) 

165
(2.3%) 

174
(3.0%) 

Customer service

Failure to
respond

199
(2.5%) 

231
(2.8%) 

328
(4%)

308
(4.8%) 

317
(5.5%)

Credit

Payment difficulties
> current
/arrears

171
(2.2%) 

197
(2.4%) 

193
(2.4%) 

180
(2.8%) 

165
(2.9%)

Billing

Account
closing > error

155
(2.0%) 

152
(1.8%) 

161  
(2%)

128
(2%) 

145
(2.5%)

Billing

Error > other

154
(2.0%)

138
(1.7%)

166
(2%)

168
(2.6%)

143
(2.5%)

General 

Energy/water 

147
(1.9%) 

118
(1.8%) 

95
(1.2%) 

105
(1.3%) 

89
(1.6%) 

Credit 

Collection >
debt collector

146
(1.9%) 

106
(1.7%) 

97
(1.2%) 

129
(1.5%) 

131
(2.3%)