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EWON Insights Jan-Mar 2023
- Table 3 Insights Jan-Mar 23
Table 3 Insights Jan-Mar 23
Table 3 – Top 10 issues, complaints received January to March 2023, including the previous four quarters
Primary issue |
Secondary issue |
Jan –Mar 23 |
Oct – Dec 22 |
Jul – Sep 22 |
Apr – Jun 22 |
Jan – Mar 22 |
---|---|---|---|---|---|---|
Billing |
High > disputed |
1,640 |
1,855 |
1,599 |
1,010 |
1,122 |
Customer service |
Poor service |
1,098 |
1,173 |
1,178 |
781 |
545 |
Billing |
Estimation > |
419 |
430 |
357 |
316 |
370 |
Billing |
Backbill |
202 |
144 |
158 |
165 |
174 |
Customer service |
Failure to |
199 |
231 |
328 |
308 |
317 |
Credit |
Payment difficulties |
171 |
197 |
193 |
180 |
165 |
Billing |
Account |
155 |
152 |
161 |
128 |
145 |
Billing |
Error > other |
154 |
138 |
166 |
168 |
143 |
General |
Energy/water |
147 |
118 |
95 |
105 |
89 |
Credit |
Collection > |
146 |
106 |
97 |
129 |
131 |
Back to Insights January to March 2023 report
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