About us

• What we do
• History
• Organisational structure
• EWON's members
• Privacy policy

Making a complaint

• Tips for complaints
• Online complaint forms
  • Complaint form for customers
  • Complaint form for advocates
  • EWON Privacy Policy
• Types of complaints we investigate
• How we investigate complaints
• Binding decisions
• Case studies
  • Electricity
  • Gas
  • Water

Suppliers

• Dealing with your supplier
• About your supplier
  • Electricity suppliers
  • Gas suppliers
  • Water suppliers
  • Other suppliers
• Assistance programs
• Rights & obligations
  • Your responsibilities
  • Your supplier's responsibilities in relation to:
    • Service standards
    • Energy disconnection
    • Water restriction
    • Security deposits
    • Miscellaneous fees
    • Supply quality
    • Privacy
• Energy competition
  • Choosing a contract
  • Energy marketing
  • Competition issues
• Opening accounts

Help for customers

• Energy Accounts Payment Assistance (EAPA)
• Payment Assistance Scheme (PAS) for water
• Rebates
• Supplier assistance
• Other assistance
• Debit collection and bankruptcy
• Ways to save
• Links to assistance agencies

Consumer issues

• Notes from a roundtable discussion between community workers and energy retailers [PDF]
• Switching to renewable energy? Get the facts [PDF]
• Green marketing and the Trade Practices Act Factsheet [PDF]
• Consumers, green energy and EWON [PDF]
• Marketing of energy contracts to the elderly/frail aged [PDF]
• Energy contracts and marketing
• Energy Accounts Payment Assistance (EAPA)
• Debt collection and bankruptcy
• Solar panels and feed-in tariffs
• Common hot water systems

Factsheets

• Making an informed choice about energy contracts
• Sorting out your bills
• Information for tenants
• Disconnection and reconnection
• Making a claim for compensation
• Getting high bills?
• Payment assistance
• Energy contracts
• Energy essentials for community workers
• Low cost energy and water saving tips

Media and publications

• Media centre
• Newsletters
• Annual reports
• Brochures, poster and colouring in sheet
• Translated information about EWON
• Youth postcard campaign "Free, Fair and Independent"
• Order online
• Subscribe

Policy and research

• Review of Housing NSW water usage charging
• Memorandum of Understanding
• Submissions

Working at EWON

• Positions vacant
• Recruitment process
• Employee benefits
• How to apply

Links

• Assistance agencies
  • Welfare agencies
  • Financial counsellors
  • Tenancy advice
  • Indigenous services
  • Ethnic organisations
  • Legal services
• Complaint bodies
• Consumer information
• Industry bodies
• Suppliers

Contact us