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Energy & Water Ombudsman NSW

Complain Freecall

News

EWON visits Central-West Orana Renewable Energy Zone

EWON visits Central-West Orana Renewable Energy Zone

19 Nov 2024

The Energy & Water Ombudsman NSW Janine Young...

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Energy & Water Ombudsman reports 57% increase in complaints

Energy & Water Ombudsman reports 57% increase in complaints

22 Oct 2024

Sector wide action needed to support customers who...

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EWON to manage renewable energy infrastructure complaints

EWON to manage renewable energy infrastructure complaints

21 Oct 2024

EWON Ombudsman Janine Young and Minister Penny...

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EWON supports The Energy Charter

EWON supports The Energy Charter

25 Sep 2024

We’re pleased to announce that we are now...

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Louise Sylvan appointed Chair of EWON Board

Louise Sylvan appointed Chair of EWON Board

26 Jun 2024

The EWON Board has announced that Mr Tony...

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Now more than ever

Now more than ever

27 May 2024

Janine Young, Energy & Water Ombudsman NSW In...

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EWON staffing news

EWON staffing news

13 May 2024

Farewell Helen Ford Deputy Ombudsman and manager...

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New EWON Interaction Principles

New EWON Interaction Principles

07 May 2024

Our Dispute Resolution Team have been seeing an...

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Binding Decision limit increased

Binding Decision limit increased

01 Apr 2024

EWON’s monetary limit for Binding Decisions...

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EWONews Issue 55

EWONews Issue 55

22 Feb 2024

We received 7,228 complaints in the October to...

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EWONews Issue 54

EWONews Issue 54

21 Nov 2023

FY24 has started with a bang! We received 7,026...

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Better bills for consumers

Better bills for consumers

05 Oct 2023

The Better Bills Guidelines will ensure the...

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EWONews Issue 53

EWONews Issue 53

16 Aug 2023

Unsurprisingly, given the increased cost of living...

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Managing the electricity price increase

Managing the electricity price increase

03 Jul 2023

Tips to manage energy price increases to avoid...

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We support the Voice

We support the Voice

29 Jun 2023

EWON accepts the invitation of the Uluru Statement...

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EWONews Issue 52

EWONews Issue 52

24 May 2023

"I’ve recently attended two events...

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Consultative Council Meeting wrap-up

Consultative Council Meeting wrap-up

22 May 2023

EWON held a successful hybrid Consultative Council...

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Unplanned power outages and life support customers

Unplanned power outages and life support customers

19 May 2023

Information for life support energy customers...

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EWON Insights Report Jan-Mar 2023

EWON Insights Report Jan-Mar 2023

15 May 2023

In our January to March 2023 EWON Insights we...

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Spotlight On March 2023

Spotlight On March 2023

23 Mar 2023

A growing number of energy customers face...

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