Types of member providers

All organisations that sell or provide energy to residential customers in NSW, must become a member of the Energy & Water Ombudsman NSW. This includes organisations recognised as exempt entities by the Australian Energy Regulator.

Our member types include:

Electricity or gas retailers: Authorised retailers that sell electricity and or gas to customers in NSW. Electricity retailers are responsible for opening and closing accounts, issuing bills and maintaining customer accounts. 

Electricity or gas distributors: Distributors are responsible new and existing connections to services, maintaining network assets, reading meters that cannot be read remotely and sending the data to the retailer. There are three distributors in NSW with designated network areas: Ausgrid, Endeavour Energy and Essential Energy.

Exempt energy sellers: Exempt sellers pay to receive energy from the grid and then on-sell the energy to individual customers in an embedded energy network.

Exempt energy networks: Exempt networks own, operate or control an embedded energy network. 

Water providers: Water providers may be set up as a public water utility (eg Sydney Water or Hunter Water) or they may be councils or other corporations licensed to provide water. 

View a list of EWON members