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Living in an embedded network
- Embedded Networks awareness campaign
Embedded Networks awareness campaign
Help share our campaign
One in 10 Australians live in embedded networks - private electricity networks that supply multiple homes or businesses, like apartment complexes.
Customers living in embedded networks often face diminished consumer protections and lack of retailer choice.
Eighty per cent of complaints to EWON raised by residents living in embedded networks were about billing concerns in 2021/2022 - indicating that customers need our help.
We partnered with the Australian Energy Regulator (AER) to create a co-branded campaign to increase customer awareness so that embedded network residents know they can come to EWON to resolve disputes.
EWON currently has 293 embedded network operators in our membership, which allows their customers to access our free, fair and independent dispute resolution.
Do you live in an apartment complex or retirement village, or work with people who do? Help us spread the word by sharing our posters, fact sheets and social media tiles. They are available in English, Arabic, Chinese (simplified and traditional), Korean, Nepalese and Vietnamese. Just select your chosen language.
Social media posts
A range of suggested social media images are available below. Feel free to use our suggested posts below when sharing and consider tagging us on @EWONSW and @AER.
Apartment Living social media post
If you live in an apartment complex your energy may be provided through an embedded network. Contact your energy provider first if you’re having problems. If you still need help call EWON. We’re free, fair and independent. We can help whether you rent or own your home.
Retirement Village Living social media post
If you live in a retirement village your energy may be provided through an embedded network. Contact your energy provider first if you’re having problems with your supply or bill. If you still need help call EWON for free, fair and independent advice.
Learn more about embedded networks
| Language | Apartment Living social media image | Retirement Village Living social media image |
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| English |  |
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| Arabic |
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| Chinese - simplified |
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| Chinese - traditional |
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| Nepali |
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| Korean |
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| Vietnamese |
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Posters and fact sheets
Download our free posters and fact sheets below to share with your networks.
| Language | Apartment Living posters | Retirement Village Living posters | Fact sheets |
|---|---|---|---|
| English | Download the English Apartment Living poster | Download the English Retirement Village Living poster | Download the English fact sheet |
| Arabic | |||
| Chinese - simplified |
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| Chinese - traditional |
Download the Chinese -traditional Retirement Village Living poster |
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| Nepali | |||
| Korean | |||
| Vietnamese |
