Renewable Energy Infrastructure

From 1 December 2024, EWON is expanding its jurisdiction, as requested by the NSW Government, to extend its services to landholders and community members across NSW’s renewable energy zones.

EWON was identified as the most appropriate organisation to take on this work based on our reputation as an established, trusted and independent dispute resolution service, combined with our experience in community engagement. 

Our new jurisdiction will initially extend to renewable energy transmission infrastructure only. Further expansion into generation infrastructure, such as solar and wind farms, will be explored in 2025.  

EWON’s new function will provide a ‘no wrong door’ referral service for residents, connecting them with the most appropriate channels to address their complaints if they fall outside the Ombudsman’s jurisdiction.

A dedicated Energy Transition team is being established to provide an investigation and resolution process for residents dissatisfied with the way their complaints are handled by the relevant transmission and renewable energy entities. EWON will also actively engage with communities to better understand the issues they are facing, while informing the NSW Government of any systemic issues requiring action.

Our new Energy Transition function will deliver: 

• Community engagement to educate/inform community members and landholders.

• Dispute resolution through establishment of customised complaints management processes.

• Working with new members to build and improve their internal complaint handling capability and capacity.

• Development of internal and external resources and training.

• Establishment of a Renewable Energy Infrastructure Advisory Group, made up of new members, government, industry and other stakeholders.

• Systemic issues identification, advice and reporting to members, government and regulators to encourage widespread improvements.
   

EWON is in the process of developing a customised complaints management process, defining its jurisdiction and preparing to induct new renewable energy infrastructure members.

Interested in our new function? Keep checking this page for updates.