Expectations for EWON

The complaints process can be time-consuming and emotionally demanding for everyone. We commit to treating you with courtesy, fairness and respect, and responding to you in a timely way. We work with customers and providers to aim for a mutually satisfactory resolution.  

• We don’t provide legal or financial advice. If a complaint is outside our jurisdiction, we will always refer customers to the most appropriate alternative. 
• We comply with the principles of procedural fairness and ensure that before making a decision, you are given the opportunity to respond to the information we have considered. 
• All parties are expected to comply with EWON’s Privacy Policy. 
• Our values — independence, respect, integrity, service excellence, one team, and social justice -underpin everything we do.