Recharge and Energise Community Workers Forum

We work closely with community workers across NSW, and know this year has been particularly challenging for everyone working in the Northern Rivers region.  
 
We’d like to offer local Community Workers a day to recharge yourselves and your energy and water knowledge.  

As your clients try to rebuild after the floods, and energy prices rise, our free, day-long forum will explain how EWON and other organisations can help consumers experiencing vulnerability. 

We’re keen to hear about the energy issues your clients are currently dealing with and we'll provide you with the latest information about how Ombudsman schemes, energy regulators and consumer networks are supporting customers. 

We are pleased to confirm the following line-up of speakers including:

• Clare Savage, Chair, Australian Energy Regulator
• Janine Young, Energy & Water Ombudsman NSW
• Paul Miller, NSW Ombudsman
• Emma Curtis, Lead Ombudsman, Insurance, Australian Financial Complaints Authority
• Jane Gibson, Senior Coordinator, Real Estate and Property, NSW Fair Trading
• Kieran Keane, Engagement Manager, Beyond Blue 
• Chris Maccoll, Operations Manager Coastal, and Raelene Myers, Community Relations Manager North Coast, Essential Energy 

When: Wednesday, 26 October, 9.30am – 3pm

Where: Ballina RSL Club, 1 Grant Street, Ballina NSW

Register: To register click this link

Morning tea and lunch will be provided.

Agenda

9 - 9:30am             
Registration  

9:30am - 3pm       
Program  

• Sharon Cadwallader, Ballina Mayor
• Janine Young, Ombudsman & Chief Executive Officer, Energy & Water Ombudsman NSW 
  EWON Update: complaint trends, Northern Rivers insights and current issues
• Keynote Speaker: Clare Savage, Chair Australian Energy Regulator 
  Australian Energy Regulator's Customer Vulnerability Strategy

Morning Tea  

• Emma Curtis, Lead Ombudsman, Insurance, Australian Financial Complaints Authority  
  Update from AFCA
• Paul Miller, Ombudsman, NSW Ombudsman
  The role of the NSW Ombudsman
• Panel – Ombudsman and Regulators – how do they work together?
  • Janine Young – EWON
  • Clare Savage – Chair AER
  • Emma Curtis – Lead Ombudsman, Insurance AFCA
  • Paul Miller – NSW Ombudsman
• Jane Gibson, Senior Coordinator, Real Estate and Property, NSW Fair Trading
  Property and tenancy issues in the Northern Rivers

Lunch

• Chris Maccoll, Operations Manager Coastal, Essential Energy 
• Raelene Myers, Community Relations Manager North Coast, Essential Energy 
  Flood electricity preparedness and safety
• Kieran Keane, Wellness & Prevention Engagement Manager, Beyond Blue  
  Money and mental health – two sides of the same coin
• Interactive Session

Closing Remarks