Re-engage and Renew Forum Western Sydney

Community workers and advocates in Western Sydney are invited to our online forum as part of Anti-Poverty Week.

As Greater Sydney deals with its second lockdown, and energy affordability becomes a pressing issue for vulnerable consumers, we warmly invite community workers and advocates in Western Sydney to attend our annual forum. We aim to re-engage with community workers after a difficult year and renew how we reach vulnerable communities in a world that has been dramatically altered by the pandemic.

The full agenda is listed below - our guest speaker is Shane Fitzsimmons, Commissioner of Resilience NSW.

When: Wednesday 6 October 2021, 9.45am-1pm
Where: Online. A link will be sent to registered participants. Register now via EventBrite.

Agenda

9.45	Housekeeping	Helen Ford, Deputy Ombudsman, EWON
9.50	EWON Update: complaint trends and current issues	Janine Young, Ombudsman, EWON
10.30	Pandemic, floods and bushfires: building resilience and re-engaging with communities	Shane Fitzsimmons, Resilience NSW Commissioner
11.10	EAPA in Western Sydney: digital EAPA and future challenges	Andrew Lewis, Executive Director Energy Strategy, Department of Planning, Industry and Environment
11.35	Break
11.45	Panel: Energy affordability, disconnection and debt collection	Kathie Standen, Executive General Manager, Australian Energy Regulator: Affordability programs – the obstacles and the challenges Rory Campbell, Manager Policy, EWON: Spotlight on the National Energy Affordability Framework Julia Davis, Senior Policy & Communications Officer, Financial Rights Legal Centre: Debt Collection guidelines
12.15	Retailers' response: Energy affordability, debt collection post COVID-19	Michael Burnside, RedEnergy David Campbell, EnergyAustralia Guru Pradhan, AGL
12.30	You can’t ask that – yes you can	Janine Young, Ombudsman, EWON
12.45	Final remarks and close	Janine Young, Ombudsman, EWON

Energy & Water Ombudsman NSW

Re-engage and Renew Forum Western Sydney

Agenda