Energy bill complaints increase in Shoalhaven and the Illawarra

Wednesday 29 January 2025

•    Ombudsman to host FREE Bring Your Bills Days in the region

Last financial year the Energy & Water Ombudsman (EWON) received a significant surge in complaints from customers in the Illawarra region, with a 57% increase in complaints.
EWON is a free and fair dispute resolution service that assists customers when they can’t resolve issues with their energy or water provider. 
To support and educate customers in the region the Energy & Water Ombudsman NSW (EWON) will host Bring Your Bills Days for residents and small businesses in Wollongong and Nowra on 4-5 February 2025.

EWON also saw a 61% rise in complaints from the Southern Highlands and Shoalhaven area with billing issues accounting for an average of 74% of all complaints to EWON, including complaints about high or estimated bills as well as problems with rebates or concessions.  

"We understand that customers are facing affordability challenges and accumulating energy debt. That's why we're bringing our staff directly to the community, to offer advice on managing bills, saving energy, and dealing with energy providers,” said Energy & Water Ombudsman NSW, Janine Young who will attend both events.

“Our aim is to address people's concerns, review bills, and work together to resolve any issues face to face.”

EWON will be joined by various community and government agencies, as well as energy and water retailers, who will provide direct assistance to their customers regarding energy and water bills. Additionally, consumers will receive specialised support and advice on legal and financial matters, tenancy rights, and community and social services.

To make the most of these events, customers are encouraged to bring their current and past energy bills, letters from retailers, Centrelink Health Cards, and any other relevant concession cards. 
Event details

• Wollongong: Tuesday 4 February 2025, 11am – 3pm, Dharawal Land, Berkeley Neighbourhood Centre, 40 Winnima Way, Berkeley
• Nowra: Wednesday 5 February 2025, 11am – 3pm, Wandi-Wandandian Land, Shoalhaven Entertainment Centre, 42 Bridge Rd, Nowra

To request an interview with the Ombudsman, or if you would like to cover the event in person, please email jacquelinem@ewon.com.au or call 0426 822 341.