Binding Decision limit increased

EWON’s monetary limit for Binding Decisions has increased from $40K to $100K in accordance with changes to the NSW Civil and Administrative Tribunal (NCAT) financial limit and EWON’s Constitution and Charter.

If a dispute is not resolved, a Binding Decision can be made by the Ombudsman to resolve a case. The complainant can choose whether or not to accept the determination. If it is accepted, then the supplier is bound by the determination.

Because of the effectiveness of our investigation and conciliation processes a Binding Decision has not been made to resolve an EWON complaint since 2007.

The monetary limit increase means we will remain accessible to customers where the quantum of their complaint is up to $100K.

View EWON’s past binding decisions here.

Energy & Water Ombudsman NSW

Binding Decision limit increased