EWON supports The Energy Charter

We’re pleased to announce that we are now formal supporters of The Energy Charter. When the Charter launched in 2019 EWON was calling for the energy industry to improve customer service and energy affordability - aware of the task at hand we welcomed the Charter’s work with ‘cautious optimism’. 

“Now, five years on, we are still committed to improving customer service and energy affordability and after observing The Energy Charter’s many achievements we’re pleased to take up the invitation of being a formal supporter with full optimism,” said Energy & Water Ombudsman Janine Young. 

“EWON recognises the importance of putting people at the centre of the design and delivery of the energy system. This is aligned with our remit as an ombudsman office - to encourage and advise providers on good complaint-handling practices, with the aim to help reduce and avoid complaints,” she said.

In 2024, complaints to EWON show that energy affordability challenges are more prevalent than ever before, and the transition to net zero is generating a suite of new consumer issues related to new products and services like electric vehicle plans or battery storage. Many of the customer complaints EWON receives come from providers not putting customers first. As the industry navigates the changing needs of customers and communities, we will continue to ensure our policy positions are backed up by EWON’s customer complaint data and the insights we gain through our dispute resolution and community outreach work. 

We fully support the purpose of the Energy Charter collaboration, which is to empower one another across the energy supply chain to deliver better energy outcomes for customers and communities. 

Connect with us to see how this supporting partnership develops.  

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