EWON to manage renewable energy infrastructure complaints

EWON Ombudsman Janine Young and Minister Penny Sharpe at the AFR Energy & Climate Summit. Credit: Michael Quelch and Flavio Brancaleone

EWON is expanding its jurisdiction, as requested by the NSW Government, to extend its services to landholders and community members across NSW’s renewable energy zones. 

EWON was identified as the most appropriate organisation to take on this work based on our reputation as an established, trusted and independent dispute resolution service, combined with our experience in community engagement. 

The grant will improve efficiency, transparency and accountability in addressing complaints, with EWON providing a ‘no wrong door’ referral service for residents, connecting them with the most appropriate channels to address their complaints if they fall outside the Ombudsman’s jurisdiction. 

NSW Energy & Water Ombudsman, Janine Young has welcomed the announcement. 

“We’ve been the trusted external dispute resolution service for NSW energy and water customers for 26 years and we’re looking forward to taking up this critical energy transition role for NSW regional and rural residents and communities." 

“EWON already handles complaints about existing energy transmission and distribution infrastructure in NSW, so we’re well placed to expand into managing renewable energy complaints - this isn't new territory for us,” she said.  

The Ombudsman said a key part of EWON’s role will include getting out to the Renewable Energy Zones from early 2025 to meet community members and landowners.  

“We’re committed to actively engaging across communities to fully understand the issues residents are facing,” said Ms Young. 

A dedicated Energy Transition team is being established to provide an investigation and resolution process for community members dissatisfied with the way their complaints are handled by the relevant transmission and renewable energy entities.  

When making the announcement the Minister for Climate Change and Energy, Penny Sharpe said the investment in expanding EWON’s jurisdiction proves the NSW Government is committed to a fair and transparent energy sector. 

“Residents will no longer have to navigate a maze of agencies. The Ombudsman will connect them with the right people to have their concerns investigated and addressed,” said Minister Sharpe. 

The new function will be rolled out from December 2024. 

For more information about EWON’s new Energy Transition function click here.