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Energy & Water Ombudsman NSW

Complain Freecall

EWON Insights Jan to Mar 2022

In our January-March 2022 issue of EWON Insights. This issue explores the NSW Government's Energy Accounts Payment Assistance (EAPA) scheme and a rule change that enables customers to switch retailers in as little as two business days, introduced in October 2021. It also highlights complaints about hot water heating services in gas embedded networks and behind the meter technologies such as Virtual Power Plants (VPPs) and solar power purchase agreements.

Read the Jan-Mar edition of EWON Insights.