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Energy & Water Ombudsman NSW

Complain Freecall

EWON Insights Report Jan-Mar 2023

In our January to March 2023 EWON Insights we focus on how difficult it is for some customers to access rebates. Rebate issues continue to present in our top 10 issues, showing that customers are looking for additional assistance in paying their energy bills. 

We also look at deceased estates and the complexity some customers face when finalising or transferring an account away from a deceased family member. 

Our Customer Energy Resources (CER) section shows we received more than 500 complaints from customers that own or use CER technologies this quarter, representing just under 12% of all electricity complaints. This proportion will likely grow as CER uptake increases.

Read the Jan to Mar 2023 edition of EWON Insights