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Energy & Water Ombudsman NSW

Complain Freecall

EWONews Issue 58

In the July to September 2024 quarter, EWON received 9,208 complaints – 32.8% more than the previous quarter. Billing remained the biggest issue with 6,981 complaints, followed by 553 credit complaints and 390 about digital meter exchange. The majority of complaints were about electricity (7,613), with 1,364 complaints about gas and 270 regarding water. 

This newsletter also includes information on EWON's expanded jurisdiction, our new Extra Help team and more. 

View the newsletter