EWONews Issue 54

FY24 has started with a bang! We received 7,026 complaints in the September quarter, an increase of 58% compared to the June quarter. Increased energy prices and cost of living stress were the major drivers of increased complaints.

We delivered over 80 community engagement events in 2022/2023, covering 50 local government areas. Several local and state community organisations joined us which led to a 79% increase in community organisation customer referrals. Overall awareness of EWON has also increased with 35% of customers saying they heard about us through EWON promotions.

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Energy & Water Ombudsman NSW

EWONews Issue 54