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Energy & Water Ombudsman NSW

Complain Freecall

EWONews Issue 55

EWON kicked off the year with a further increase in complaints from the October to December 2023 quarter. We received 7,228 complaints, 62% higher than the same quarter last year.

Billing continues to be the key complaint driver, up by 6% which is not surprising given recent energy price increases. We also saw a 7% increase in issues relating to digital meter exchange, a topic explored in our latest issue of EWON Insights. 

EWON’s other teams have been equally busy. Check out what the Policy & Systemic Issues team and Community Engagement team have been up to.

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