Spotlight On March 2023

A growing number of energy customers face confusion and financial disadvantage when trying to switch retailers under the new ‘two-day switching’ model.

EWON’s new Spotlight On report describes the unexpected consequences emerging from the new two-day switching process of transferring energy providers. Customers contacting EWON are confused, unhappy with unexpected bills they don’t understand and frustrated that the process of changing provider wasn’t clearly explained to them by their new retailer.

We are highlighting these emerging transfer issues now before they undermine consumer trust and engagement – the very things that two-day switching was designed to increase.

Read the full report: Challenges in the new world of switching energy providers

Energy & Water Ombudsman NSW

Spotlight On March 2023