Spotlight On reports
One of EWON’s Charter responsibilities is to identify and resolve systemic issues affecting energy and water consumers. Our focus is three-fold: to reduce complaints, strengthen consumer protection frameworks, and improve public trust in the energy retail market.
Our 2019 Independent Review included a recommendation that EWON publish themed reports on systemic issues and promote them externally. In response, we published three Spotlight On reports. Our first issue on affordability secured exclusive media coverage in The Sydney Morning Herald.
Spotlight On reports draw attention to sector wide systemic issues we have identified, based on trends in the complaints we have received, and emerging consumer issues. Spotlight On also explores practical solutions to the problems we highlight.
In each report, we include a call to action, industry discussion points and recommendations. We also develop an action plan so that each report contributes to regulatory reform and improved industry practice.
See pages 44 – 45 of our Annual Report to read more about our Spotlight On reports, including:
- Spotlight On: National Energy Affordability Framework where we call on industry members and regulators to start a conversation about whether the affordability framework is fit for purpose in 2021 and beyond.
- Spotlight On: Hot water embedded networks where we outline how regulation and consumer protection for customers reliant on hot water embedded networks is absent when providers bill for litres of water consumed rather than the energy used to heat the water.
- Spotlight On: Embedded networks – it’s time for change where we describe how the exemption framework can be improved to provide clarity, transparency, accountability and, ultimately, increased consumer protection so that they are aligned with those of mass-market residential and small business energy customers.
Back to the EWON Annual Report 2020/2021 interactive dashboard and highlights.
Spotlight On reports
One of EWON’s Charter responsibilities is to identify and resolve systemic issues affecting energy and water consumers. Our focus is three-fold: to reduce complaints, strengthen consumer protection frameworks, and improve public trust in the energy retail market.
Our 2019 Independent Review included a recommendation that EWON publish themed reports on systemic issues and promote them externally. In response, we published three Spotlight On reports. Our first issue on affordability secured exclusive media coverage in The Sydney Morning Herald.
Spotlight On reports draw attention to sector wide systemic issues we have identified, based on trends in the complaints we have received, and emerging consumer issues. Spotlight On also explores practical solutions to the problems we highlight.
In each report, we include a call to action, industry discussion points and recommendations. We also develop an action plan so that each report contributes to regulatory reform and improved industry practice.
See pages 44 – 45 of our Annual Report to read more about our Spotlight On reports, including:
- Spotlight On: National Energy Affordability Framework where we call on industry members and regulators to start a conversation about whether the affordability framework is fit for purpose in 2021 and beyond.
- Spotlight On: Hot water embedded networks where we outline how regulation and consumer protection for customers reliant on hot water embedded networks is absent when providers bill for litres of water consumed rather than the energy used to heat the water.
- Spotlight On: Embedded networks – it’s time for change where we describe how the exemption framework can be improved to provide clarity, transparency, accountability and, ultimately, increased consumer protection so that they are aligned with those of mass-market residential and small business energy customers.
Back to the EWON Annual Report 2020/2021 interactive dashboard and highlights.
Spotlight On reports
One of EWON’s Charter responsibilities is to identify and resolve systemic issues affecting energy and water consumers. Our focus is three-fold: to reduce complaints, strengthen consumer protection frameworks, and improve public trust in the energy retail market.
Our 2019 Independent Review included a recommendation that EWON publish themed reports on systemic issues and promote them externally. In response, we published three Spotlight On reports. Our first issue on affordability secured exclusive media coverage in The Sydney Morning Herald.
Spotlight On reports draw attention to sector wide systemic issues we have identified, based on trends in the complaints we have received, and emerging consumer issues. Spotlight On also explores practical solutions to the problems we highlight.
In each report, we include a call to action, industry discussion points and recommendations. We also develop an action plan so that each report contributes to regulatory reform and improved industry practice.
See pages 44 – 45 of our Annual Report to read more about our Spotlight On reports, including:
- Spotlight On: National Energy Affordability Framework where we call on industry members and regulators to start a conversation about whether the affordability framework is fit for purpose in 2021 and beyond.
- Spotlight On: Hot water embedded networks where we outline how regulation and consumer protection for customers reliant on hot water embedded networks is absent when providers bill for litres of water consumed rather than the energy used to heat the water.
- Spotlight On: Embedded networks – it’s time for change where we describe how the exemption framework can be improved to provide clarity, transparency, accountability and, ultimately, increased consumer protection so that they are aligned with those of mass-market residential and small business energy customers.
Back to the EWON Annual Report 2020/2021 interactive dashboard and highlights.
Spotlight On reports
One of EWON’s Charter responsibilities is to identify and resolve systemic issues affecting energy and water consumers. Our focus is three-fold: to reduce complaints, strengthen consumer protection frameworks, and improve public trust in the energy retail market.
Our 2019 Independent Review included a recommendation that EWON publish themed reports on systemic issues and promote them externally. In response, we published three Spotlight On reports. Our first issue on affordability secured exclusive media coverage in The Sydney Morning Herald.
Spotlight On reports draw attention to sector wide systemic issues we have identified, based on trends in the complaints we have received, and emerging consumer issues. Spotlight On also explores practical solutions to the problems we highlight.
In each report, we include a call to action, industry discussion points and recommendations. We also develop an action plan so that each report contributes to regulatory reform and improved industry practice.
See pages 44 – 45 of our Annual Report to read more about our Spotlight On reports, including:
- Spotlight On: National Energy Affordability Framework where we call on industry members and regulators to start a conversation about whether the affordability framework is fit for purpose in 2021 and beyond.
- Spotlight On: Hot water embedded networks where we outline how regulation and consumer protection for customers reliant on hot water embedded networks is absent when providers bill for litres of water consumed rather than the energy used to heat the water.
- Spotlight On: Embedded networks – it’s time for change where we describe how the exemption framework can be improved to provide clarity, transparency, accountability and, ultimately, increased consumer protection so that they are aligned with those of mass-market residential and small business energy customers.
Back to the EWON Annual Report 2020/2021 interactive dashboard and highlights.
Spotlight On reports
One of EWON’s Charter responsibilities is to identify and resolve systemic issues affecting energy and water consumers. Our focus is three-fold: to reduce complaints, strengthen consumer protection frameworks, and improve public trust in the energy retail market.
Our 2019 Independent Review included a recommendation that EWON publish themed reports on systemic issues and promote them externally. In response, we published three Spotlight On reports. Our first issue on affordability secured exclusive media coverage in The Sydney Morning Herald.
Spotlight On reports draw attention to sector wide systemic issues we have identified, based on trends in the complaints we have received, and emerging consumer issues. Spotlight On also explores practical solutions to the problems we highlight.
In each report, we include a call to action, industry discussion points and recommendations. We also develop an action plan so that each report contributes to regulatory reform and improved industry practice.
See pages 44 – 45 of our Annual Report to read more about our Spotlight On reports, including:
- Spotlight On: National Energy Affordability Framework where we call on industry members and regulators to start a conversation about whether the affordability framework is fit for purpose in 2021 and beyond.
- Spotlight On: Hot water embedded networks where we outline how regulation and consumer protection for customers reliant on hot water embedded networks is absent when providers bill for litres of water consumed rather than the energy used to heat the water.
- Spotlight On: Embedded networks – it’s time for change where we describe how the exemption framework can be improved to provide clarity, transparency, accountability and, ultimately, increased consumer protection so that they are aligned with those of mass-market residential and small business energy customers.
Back to the EWON Annual Report 2020/2021 interactive dashboard and highlights.