Complaint update

Complaints received January - March 2023

In the January to March 2023 quarter, EWON received 4,347 complaints from energy and water customers, down 3% compared to the previous quarter. We investigated 595 of these complaints and classified the remaining 3,752 as enquiries, complaints or referrals. 

Complaints by quarter

The number of complaints this quarter was 3% lower than that in the preceding October to December 2022 quarter.

Key issues

Consumers continue to experience billing (3,100) customer service (1,583) and affordability (612) problems with their energy providers. 

Complaints by industry

Again, the majority of complaints concerned electricity (3,376), with 751 complaints gas and 193 regarding water. 

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