Complaint Update

Complaints received April - June 2023

In the April to June quarter, EWON received 4,443 complaints, up 26% compared to the same quarter last year. Again, most complaints were about electricity (3,553), with 685 complaints gas and 193 regarding water. Billing was the biggest issue with 2,961 complaints, followed by 456 credit complaints and 204 about digital meter exchange.  

Complaints by quarter

The number of complaints this quarter was 2.2% higher than that in the preceding January to March 2023 quarter.

Key issues

Consumers continue to experience billing (2,961) credit (456) and digital meter exchange (204) problems with their energy providers. 

Complaints by industry

Again, the majority of complaints concerned electricity (3,553), with 685 complaints gas and 193 regarding water. 

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