Complaint activity

Complaints received in the Apr-Jun 2021 quarter remained steady at 3,800, compared to 3,803 in the last quarter.

Electricity: Total electricity complaints were 2,796, falling 3.0% compared to the previous quarter’s 2,881. The 2,563 electricity retail complaints we received during the period represent a 3.4% decrease on last quarter’s 2,626 complaints. Network complaints fell by 5.9%, with 193 complaints compared to 205 in the previous quarter. 

Gas: At 790, overall gas complaints were 13.0% higher compared to 699 complaints received in the previous quarter. The 709 retail complaints received during the quarter represented a 9.6% increase compared with the previous quarter’s 647. The 59 gas network complaints increased by 16 from the last quarter. 

Water: We received 183 water complaints this quarter, three less than last quarter.

Graph - complaints opened Apr-Jun 2021 compared to previous quarter

Table 1 provides detailed information about the number of complaints received from April to June 2021 compared to the previous four quarters. 

Table 1 – Complaints opened April to June 2021, including the previous four quarters