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EWON Insights Apr-Jun 2022
- Table 2 Insights Apr-Jun 2022
Table 2 Insights Apr-Jun 2022
Table 2 – Top 10 core issues, cases closed April to June 2022, including previous four quarters
| Primary issue | Secondary > tertiary issue | Apr-Jun 2022 | Jan-Mar 2022 | Oct-Dec 2021 | Jul-Sep 2021 | Apr-Jun 2021 |
|---|---|---|---|---|---|---|
| Billing | High > disputed | 719 (20.1%) | 868 (26.5%) | 1,263 (33.6%) |
1,124 (27.7%) | 833 (21.8%) |
| Billing | Estimation > meter access / not read |
|
157 (4.8%) | 159 (4.2%) |
163 (4.0%) | 116 (3.0%) |
| General | Energy / water | 115 (3.2%) | 84 (2.6%) | 78 (2.1%) |
139 (3.4%) | 157 (4.1%) |
| Billing | Backbill | 112 (3.1%) | 121 (3.7%) |
|
85 (2.1%) | 73 (1.9%) |
| Billing | Account closing > error* | 88 (2.5%) | 102 (3.1%) | 91 (2.4%) |
89 (2.2%) |
|
| Credit | Payment difficulties > current / arrears | 88 (2.5%) | 98 (3.0%) | 127 (3.4%) |
152 (3.8%) | 107 (2.8%) |
| Credit | Disconnection / restriction > complete | 87 (2.4%) | 51 (1.6%) | 24 (0.6%) | 15 (0.4%) | 75 (2.0%) |
| Credit | Disconnection / restriction > impending | 86 (2.4%) | 53 (1.6%) | 45 (1.2%) | 37 (0.9%) | 50 (1.3%) |
| Billing | Error > other | 85 (2.4%) | 87 (2.7%) | 86 (2.3%) |
88 (2.2%) | 90 (2.4%) |
| Billing | Other | 84 (2.4%) | 65 (2.0%) | 65 (1.7%) | 78 (1.9%) | 62 (1.6%) |
*New issue 1 July 2021
