Table 2 – Top 10 core issues, cases closed April to June 2022, including previous four quarters

Primary issue Secondary > tertiary issue Apr-Jun 2022 Jan-Mar 2022 Oct-Dec 2021 Jul-Sep 2021 Apr-Jun 2021
Billing High > disputed 719 (20.1%) 868 (26.5%) 1,263
(33.6%)
1,124 (27.7%) 833 (21.8%)
Billing Estimation > meter access / not read


164 (4.6%)

157 (4.8%) 159
(4.2%)
163 (4.0%) 116 (3.0%)
General Energy / water 115 (3.2%) 84 (2.6%) 78
(2.1%)
139 (3.4%) 157 (4.1%)
Billing Backbill 112 (3.1%) 121 (3.7%)


70 (1.9%)

85 (2.1%) 73 (1.9%)
Billing Account closing > error* 88 (2.5%) 102 (3.1%) 91
(2.4%)
89 (2.2%)


-

Credit Payment difficulties > current / arrears 88 (2.5%) 98 (3.0%) 127
(3.4%)
152 (3.8%) 107 (2.8%)
Credit Disconnection / restriction > complete 87 (2.4%) 51 (1.6%) 24 (0.6%) 15 (0.4%) 75 (2.0%)
Credit Disconnection / restriction > impending 86 (2.4%) 53 (1.6%) 45 (1.2%) 37 (0.9%) 50 (1.3%)
Billing Error > other 85 (2.4%) 87 (2.7%) 86
(2.3%)
88 (2.2%) 90 (2.4%)
Billing Other 84 (2.4%) 65 (2.0%) 65 (1.7%) 78 (1.9%) 62 (1.6%)

*New issue 1 July 2021