Table 1 Insights Apr-Jun 2023

Table 1 - Complaints received, April to June 2023, including the previous four quarters

Case subject	Provider type	Apr – Jun 23	Jan – Mar 23	Oct – Dec 22	Jul – Sep 22	Apr – Jun 22
Electricity	Exempt retailer	52	20	19	13	9
Electricity	Network	199	183	197	186	175
Electricity	Retailer	3,271	3,112	3,195	3,197	2,394
Electricity	Not allocated	32	61	22	41	39
Electricity total		3,554	3,376	3,433	3,437	2,617
Gas	Exempt retailer	0	2	0	0	0
Gas	Network	49	28	44	58	55
Gas	Retailer	631	710	758	865	638
Gas	Not allocated	4	11	18	22	13
Gas total		684	751	820	945	706
Non-energy/ Non-water	Not allocated	12	27	28	18	28
Non-energy/ Non-water total		12	27	28	18	28
Water	Network	49	67	63	58	72
Water	Retailer	105	101	105	114	88
Water	Not allocated	40	25	22	20	19
Water total		194	193	190	192	179
Grand total		4,444	4,347	4,471	4,592	3,530

Energy & Water Ombudsman NSW