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EWON Insights Apr-Jun 2023
- Table 11 Insights Apr - Jun 2023
Table 11 Insights Apr - Jun 2023
Table 11 – Top 10 core issues for closed complaints involving behind the meter products, April to June 2023
|
EWON core complaint issue (closed cases) |
Facilitated resolution |
General advice / information provided |
Negotiated resolution |
No further investigation |
Out of jurisdiction* |
Referred to higher level |
Referred to member at first instance |
Total |
|---|---|---|---|---|---|---|---|---|
|
Billing > high > disputed |
20 |
21 |
16 |
1 |
2 |
97 |
14 |
171 |
|
Billing > tariff > feed-in |
4 |
13 |
3 |
1 |
2 |
41 |
2 |
66 |
|
Digital meter exchange > delay |
3 |
4 |
0 |
0 |
0 |
28 |
2 |
37 |
|
Digital meter exchange > fault > solar connection |
2 |
5 |
0 |
0 |
0 |
14 |
4 |
25 |
|
General > energy / water |
0 |
3 |
0 |
0 |
17 |
0 |
0 |
20 |
|
Digital meter exchange > billing > estimated bill |
1 |
1 |
2 |
0 |
0 |
12 |
0 |
16 |
|
Billing > delay |
2 |
3 |
0 |
0 |
0 |
9 |
0 |
14 |
|
Billing > estimation > meter fault |
2 |
1 |
0 |
0 |
1 |
6 |
1 |
11 |
|
Billing > backbill |
1 |
1 |
2 |
0 |
0 |
5 |
1 |
10 |
|
Billing > estimation > meter access / not read |
2 |
0 |
0 |
1 |
0 |
6 |
0 |
9 |
* Complaints are often about solar installation companies who are not members, which are outside EWON’s jurisdiction.
