Table 3 Insights Apr - Jun 2023

Billing

High > disputed

1,688
(20.5%)

1,640
(20.8%)

1,855
(22.1%)

1,599
(19.5%)

1,010
(15.7%)

Customer service

Poor service

1,293
(15.7%)

1,098
(13.9%)

1,173 
(14.0%)

117
(14.3%)

781
(12.2%)

Billing

Estimation > meter access / not read

324
(3.9%)

419
(5.3%)

430
(5.1%)

357
(4.4%)

316
(4.9%)

Customer service

Failure to respond

244 
(3.0%)

199 
(2.5%)

231 
(2.8%)

328  
(4%)

308 
(4.8%)

Credit

Payment difficulties > current / arrears

200 
(2.4%)

171 
(2.2%)

197 
(2.4%)

193 
(2.4%)

180 
(2.8%)

Billing 

Backbill

188 
(2.3%)

202 
(2.6%)

144 
(1.7%)

158 
(1.9%)

165  
(2.3%)

Billing 

Delay 

171 
(2.1%)

136 
(1.7%) 

107 
(1.3%)

68 
(0.8%)

88 
(1.4%)

Billing 

Contract terms > price increases 

150 
(1.8%)

94 
(1.2%)

170 
(2.0%)

183 
(2.2%)

61 
(1.0%)

Customer service 

Incorrect advice / information 

150 
(1.8%)

121 
(1.5%)

180 
(2.1%)

179 
(2.2%)

122 
(1.9%)

Credit 

Collection > debt collector 

149 
(1.8%)

146 
(1.9%)

106 
(1.7%)

97 
(1.2%)

129 
(1.5%)