-
Home
-
Publications and submissions
-
Reports
-
EWON Insights
-
EWON Insights Jan-Mar 2022
- Table 7 Insights Jan-Mar 2022
Table 7 Insights Jan-Mar 2022
Insights January to March 2022 - Complaint core issues
Table 7 – Top 10 core issues for embedded network complaints closed this quarter
| Core complaint issues | Complaints |
|---|---|
| Billing > high > disputed | 23 |
| General > energy/water | 6 |
| Billing > fees & charges > service availability | 6 |
| Billing > backbill | 5 |
| Billing > error > other | 4 |
| Billing > tariff > rate | 3 |
| Billing > delay | 3 |
| Billing > account closing > error | 3 |
| Customer service > poor service | 2 |
| Credit > payment difficulties > current/arrears | 2 |
