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EWON Insights Jan-Mar 2022
- Table 8 Insights Jan-Mar 2022
Table 8 Insights Jan-Mar 2022
Insights January to March 2022 - Embedded network complaints and case studies
Table 8 – Top 10 issues for embedded network complaints closed this quarter
| All complaint issues | Complaints |
|---|---|
| Billing > high > disputed | 25 |
| Customer service > failure to respond | 8 |
| Billing > fees & charges > service availability | 8 |
| Customer service > poor service | 7 |
| Billing > backbill | 7 |
| General > energy/water | 6 |
| Billing > error > other | 5 |
| Customer service > incorrect advice/information | 4 |
| Credit > payment difficulties > arrangement declined | 4 |
| Billing > delay | 4 |
