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EWON Insights Jan-Mar 2023
- Table 11 Insights Jan-Mar 2023
Table 11 Insights Jan-Mar 2023
Table 11 – Top 10 core issues for closed complaints involving behind the meter technologies, January to March 2023
|
EWON core complaint issue (closed cases) |
Facilitated resolution |
General advice/ information provided |
Negotiated resolution |
No further investigation |
Out of jurisdiction* |
Referred to higher level |
Referred to member at first instance |
Total |
|---|---|---|---|---|---|---|---|---|
|
Billing > high > disputed |
16 |
17 |
8 |
5 |
1 |
90 |
14 |
151 |
|
Billing > tariff > feed-in |
7 |
11 |
1 |
0 |
1 |
35 |
1 |
56 |
|
General > energy / water |
0 |
3 |
0 |
0 |
36 |
0 |
0 |
39 |
|
Digital meter exchange > delay |
3 |
5 |
0 |
0 |
0 |
23 |
2 |
33 |
|
Digital meter exchange > billing > estimated bill |
3 |
2 |
0 |
1 |
0 |
8 |
1 |
15 |
|
Billing > error > other |
2 |
3 |
0 |
0 |
0 |
7 |
2 |
14 |
|
Billing > estimation > meter access / not read |
2 |
0 |
0 |
0 |
0 |
9 |
1 |
12 |
|
Customer service > poor service |
1 |
3 |
0 |
0 |
1 |
3 |
2 |
10 |
|
Billing > contract terms > price increases |
1 |
3 |
0 |
0 |
2 |
2 |
1 |
9 |
|
Billing > delay |
1 |
0 |
0 |
0 |
1 |
6 |
0 |
8 |
* Complaints are often about solar installation companies, which are outside EWON’s jurisdiction.
