Table 2 Insights Jul-Sept 2022

Billing

High > disputed 

1266 (28.1%)

719 (20.1%)

868
(26.5%)

1,263
(33.6%)

1,124 
(27.7%) 

Billing 

Estimation > meter access / not read 

172 (3.8%)

164 (4.6%)

157 (4.8%)

159
(4.2%) 

163 
(4%) 

Billing 

Account closing >
error

119
(2.6%)

88 (2.5%)

102
(3.1%)

91
(2.4%)

89 
(2.2%) 

Customer Service

Poor service

111
(2.5%)

72
(2.0%)

40
(1.2%)

47
(1.3%)

60
(1.5%)

Billing

Rebate/concession > error

111
(2.5%)

79
(2.2%)

43
(1.3%)

59
(1.6%)

69
(1.7%)

Billing

Contract terms > price increases

110
(2.4%)

52
(1.5%)

8
(0.2%)

19
(0.5%)

26
(0.6%)

Credit 

Payment difficulties > current / arrears 

106
(2.4%)

88
(2.5%)

98
(3.0%)

127
(3.4%)

152 
(3.8%) 

Billing

Backbill

103
(2.3%)

112
(3.1%)

121
(3.7%)

70
(1.9%)

85 
(2.1%) 

Billing 

Other 

100
(2.2%)

84 (2.4%)

65
(2.0%)

65
(1.7%)

78 
(1.9%)

Billing

Refund or credit > delay/error/form

94
(2.1%)

74
(2.1%)

80
(2.4%)

65
(1.7%)

84
(2.1%)