Table 8 Insights Jul-Sept 22

Billing > High > Disputed

33

Billing > fees & charges > other

7

Billing > Other

6

Billing > Error > Other

4

Billing > Backbill

3

Billing > delay

3

Billing > Error > cross-metering

3

Billing > fees & charges > service availability

3

Billing > Tariff > rate

3

Billing > contract terms > price increases

2