Table 3 Insights Jul-Sep 2023

Table 3 - Complaints received by provider type, July to September 2023, including the previous four quarters

Case subject	Provider type	Jul – Sep 23	Apr – Jun 23	Jan – Mar 23	Oct – Dec 22	Jul – Sep 22
Electricity	Exempt retailer	54	52	20	19	13
Electricity	Network	154	199	183	197	186
Electricity	Retailer	5,456	3,271	3,112	3,195	3,197
Electricity	Not allocated	24	32	61	22	41
Electricity total		5,688	3,554	3,376	3,433	3,437
Gas	Exempt retailer	1	0	2	0	0
Gas	Network	45	49	28	44	58
Gas	Retailer	1,043	631	710	758	865
Gas	Not allocated	13	4	11	18	22
Gas total		1,102	684	751	820	945
Non-energy/ Non-water	Not allocated	15	12	27	28	18
Non-energy/Non-water total		15	12	27	28	18
Water	Network	60	49	67	63	58
Water	Retailer	139	105	101	105	114
Water	Not allocated	25	40	25	22	20
Water total		224	194	193	190	192
Grand total		7,029	4,444	4,347	4,471	4,592

Energy & Water Ombudsman NSW