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EWON Insights Jul-Sep 2023
- Table 6 and 7 Insights Jul-Sep 2023
Table 6 and 7 Insights Jul-Sep 2023
Table 6 – Top five core issues, July to September 2023, for embedded network complaints closed
|
Core complaint issues |
Complaints |
|---|---|
|
Billing > high > disputed |
54 |
|
Billing > refund or credit > delay / error / form |
8 |
|
Billing > error > other |
8 |
|
Credit > disconnection / restriction > impending |
6 |
|
Billing > contract terms > price increases |
5 |
Table 7 – Top five issues, July to September 2023, for embedded network complaints closed
|
All complaint issues |
Complaints |
|---|---|
|
Billing > high > disputed |
60 |
|
Customer service > poor service |
17 |
|
Billing > refund or credit > delay / error / form |
14 |
|
Billing > contract terms > price increases |
9 |
|
Customer service > failure to respond |
9 |
