-
Home
-
Publications and submissions
-
Reports
-
EWON Insights
-
EWON Insights Jul-Sep 2023
- Table 9 Insights Jul-Sep 2023
Table 9 Insights Jul-Sep 2023
Table 9 – Top 10 core issues for closed complaints involving behind the meter technologies, July to September 2023
|
EWON core complaint issue (closed cases) |
Facilitated resolution |
General advice / information provided |
Negotiated resolution |
No further investigation |
Out of jurisdiction* |
Referred to higher level |
Referred to member at first instance |
Total |
|---|---|---|---|---|---|---|---|---|
|
Billing > high > disputed |
13 |
20 |
11 |
5 |
1 |
173 |
15 |
238 |
|
Billing > tariff > feed-in |
1 |
15 |
8 |
0 |
3 |
66 |
4 |
97 |
|
Digital meter exchange > delay |
14 |
4 |
0 |
0 |
0 |
25 |
3 |
46 |
|
Digital meter exchange > fault > solar connection |
3 |
5 |
1 |
0 |
0 |
26 |
5 |
40 |
|
General > energy / water |
0 |
2 |
0 |
0 |
22 |
0 |
0 |
24 |
|
Billing > delay |
3 |
2 |
1 |
0 |
0 |
12 |
0 |
18 |
|
Billing > contract terms > variation in price / terms |
1 |
4 |
1 |
0 |
0 |
9 |
1 |
16 |
|
Billing > contract terms > price increases |
3 |
3 |
0 |
0 |
0 |
8 |
1 |
15 |
|
Billing > estimation > meter access / not read |
1 |
5 |
0 |
0 |
0 |
6 |
3 |
15 |
|
Billing > backbill |
0 |
1 |
0 |
0 |
0 |
10 |
0 |
11 |
* Complaints are often about solar installation companies who are not members, which are outside EWON’s jurisdiction
