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EWON Insights Oct-Dec 2021
- Table 1 Insights Oct to Dec 21
Table 1 Insights Oct to Dec 21
Insights October to December 2021 - Complaint activity
Table 1 – Complaints opened October to December 2021, including the previous four quarters
Case subject | Provider type | Oct-Dec 2020 | Jan-Mar 2021 | Apr-Jun 2021 | Jul-Sep 2021 | Oct-Dec 2021 |
---|---|---|---|---|---|---|
Electricity | Exempt retailer | 10 | 17 | 9 | 16 | 13 |
Electricity | Network | 267 | 205 | 193 | 253 | 168 |
Electricity | Retailer | 2,875 | 2,626 | 2,536 | 2,853 | 2,742 |
Electricity | Not allocated | 32 | 33 | 58 | 42 | 25 |
Electricity total | 3,184 | 2,881 | 2,796 | 3,164 | 2,948 | |
Gas | Exempt retailer | 0 | 0 | 1 | 0 | 0 |
Gas | Network | 30 | 43 | 59 | 23 | 47 |
Gas | Retailer | 680 | 647 | 709 | 657 | 558 |
Gas | Not allocated | 15 | 10 | 21 | 17 | 8 |
Gas total | 725 | 699 | 790 | 697 | 613 | |
Non-energy/ non-water | Not allocated | 26 | 36 | 31 | 31 | 7 |
Non-energy/ non-water total | 26 | 36 | 31 | 31 | 7 | |
Water | Network | 47 | 60 | 56 | 49 | 51 |
Water | Retailer | 80 | 101 | 103 | 109 | 101 |
Water | Not allocated | 30 | 25 | 24 | 37 | 20 |
Water total | 157 | 186 | 183 | 195 | 172 | |
Grand total | 4,092 | 3,803 | 3,800 | 4,087 | 3,740 |
![Energy and water ombudsman NSW](/img/backgrounds/content-side-logo-grey.png)