Table 1 Insights Oct to Dec 21

Table 1 – Complaints opened October to December 2021, including the previous four quarters

Case subject	Provider type	Oct-Dec 2020	Jan-Mar 2021	Apr-Jun 2021	Jul-Sep 2021	Oct-Dec 2021
Electricity	Exempt retailer	10	17	9	16	13
Electricity	Network	267	205	193	253	168
Electricity	Retailer	2,875	2,626	2,536	2,853	2,742
Electricity	Not allocated	32	33	58	42	25
Electricity total		3,184	2,881	2,796	3,164	2,948
Gas	Exempt retailer	0	0	1	0	0
Gas	Network	30	43	59	23	47
Gas	Retailer	680	647	709	657	558
Gas	Not allocated	15	10	21	17	8
Gas total		725	699	790	697	613
Non-energy/ non-water	Not allocated	26	36	31	31	7
Non-energy/ non-water total		26	36	31	31	7
Water	Network	47	60	56	49	51
Water	Retailer	80	101	103	109	101
Water	Not allocated	30	25	24	37	20
Water total		157	186	183	195	172
Grand total		4,092	3,803	3,800	4,087	3,740

Energy & Water Ombudsman NSW