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EWON Insights Oct-Dec 2021
- Table 7 Top core issues for embedded network complaints
Table 7 Top core issues for embedded network complaints
Insights October to December 2021 - Complaint core issues
Table 7 – Top 10 core issues for embedded network complaints closed this quarter
| Core complaint issues | Complaints |
|---|---|
| Billing > high > disputed | 27 |
| Billing > contract terms > variation in price / terms | 17 |
| Billing > tariff > rate | 5 |
| Billing > backbill | 3 |
| Billing > fees & charges > service availability | 3 |
| Billing > error > cross metering | 3 |
| Billing > error > other | 3 |
| Billing > period | 3 |
| Billing > contract terms > price increases | 2 |
| Billing > rebate / concession > information | 2 |
