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EWON Insights Oct-Dec 2021
- Table 7 Top core issues for embedded network complaints
Table 7 Top core issues for embedded network complaints
Insights October to December 2021 - Complaint core issues
Table 7 – Top 10 core issues for embedded network complaints closed this quarter
Core complaint issues | Complaints |
---|---|
Billing > high > disputed | 27 |
Billing > contract terms > variation in price / terms | 17 |
Billing > tariff > rate | 5 |
Billing > backbill | 3 |
Billing > fees & charges > service availability | 3 |
Billing > error > cross metering | 3 |
Billing > error > other | 3 |
Billing > period | 3 |
Billing > contract terms > price increases | 2 |
Billing > rebate / concession > information | 2 |
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