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EWON Insights Oct-Dec 2021
- Table 8 Top 10 issues embedded network complaints closed
Table 8 Top 10 issues embedded network complaints closed
Insights October to December 2021 - Complaint activity
Table 8 – Top 10 issues for embedded network complaints closed this quarter
| All complaint issues | Complaints |
|---|---|
| Billing > high > disputed | 35 |
| Billing > contract terms > variation in price / terms | 18 |
| Customer service > poor service | 13 |
| Billing > contract terms > price increases | 9 |
| Billing > tariff > rate | 9 |
| Billing > backbill | 6 |
| Customer service > failure to respond | 6 |
| Billing > rebate / concession > information | 5 |
| Billing > fees & charges > service availability | 4 |
| Billing > error > cross metering | 3 |
