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EWON Insights Oct-Dec 2022
- Table 11 - Insights Oct-Dec 2022
Table 11 - Insights Oct-Dec 2022
|
EWON core complaint issue (closed cases) |
Facilitated resolution |
General advice/ information provided |
Negotiated resolution |
No further investigation |
Out of jurisdiction* |
Referred to higher level |
Referred to member at first instance |
Total |
|
Billing > high > disputed |
15 |
6 |
5 |
3 |
1 |
96 |
8 |
134 |
| Billing > tariff > feed-in |
2 |
14 |
1 |
0 |
1 |
27 |
6 |
51 |
|
General > energy/ water |
0 |
0 |
0 |
0 |
30 |
1 |
0 |
31 |
|
Digital meter exchange > delay |
11 |
1 |
0 |
0 |
0 |
10 |
1 |
23 |
|
Billing > estimation > meter access/ not read |
2 |
0 |
0 |
0 |
0 |
10 |
1 |
13 |
|
Billing > tariff > rate |
3 |
2 |
1 |
0 |
0 |
6 |
0 |
12 |
|
Billing > backbill |
2 |
0 |
1 |
0 |
1 |
6 |
1 |
11 |
|
Billing > contract terms > variation in price/terms |
3 |
4 |
0 |
0 |
0 |
4 |
0 |
11 |
|
Billing > error > other |
2 |
1 |
0 |
1 |
0 |
4 |
1 |
9 |
|
Billing > estimation > meter fault |
3 |
1 |
1 |
0 |
0 |
4 |
0 |
9 |
* Complaints are often about solar installation companies, which are outside EWON’s jurisdiction.
