Table 2 Insights Oct-Dec 2022

Billing

High > disputed 

1,443
(31.4%)

1,266
(28.1%)

719
(20.1%)

868
(26.5%)

1,263
(33.6%)

Billing 

Estimation > 
meter access/ 
not read 

209
(4.5%)

172
(3.8%)

164
(4.6%)

157
(4.8%)

159
(4.2%) 

Billing

Contract terms >
price increases

113
(2.5%)

110
(2.4%)

52
(1.5%)

8
(0.2%)

19
(0.5%)

General

Energy/water

104
(2.3%)

92
(2.0%)

115
(3.2%)

88
(2.7%)

78
(2.0%)

Billing 

Account closing >
error

103
(2.2%)

119
(2.6%)

88
(2.5%)

102
(3.1%)

91
(2.4%)

Credit 

Payment
difficulties > 
current/arrears 

98
(2.1%)

106
(2.4%)

88
(2.5%)

98
(3%)

127
(3.4%)

Customer
service

Poor service

97
(2.1%)

111
(2.5%)

72
(2%)

40
(1.2%)

47
(1.3%)

Billing

Contract terms >
variation in price/
terms

92
(2.0%)

78
(1.7%)

45
(1.3%)

25
(0.8%)

66
(1.8%)

Billing

Refund or credit >
delay/error/form

90
(2.0%)

94
(2.1%)

74
(2.1%)

80
(2.4%)

65
(1.7%)

Credit

Disconnection/
restriction >
impending

87
(1.9%)

60
(1.3%)

86
(2.4%)

53
(1.6%)

45
(1.2%)