Traditional Customers from May 2022 Spotlight On
| What entities provide their energy services? |
| National Energy Customer Framework (NECF) |
- authorised energy retailers
- licenced distributors
- metering providers
- embedded network operators
|
| What are the products and services? |
| National Energy Customer Framework (NECF) |
- retail market contracts
- metering
- connection services
- electricity supply
|
| What are some consumer issues and risk areas? |
| National Energy Customer Framework (NECF) |
- retail market contract terms
- marketing and offers
- information requirements
- disconnection and reconnection protections
- consumers experiencing vulnerability and affordability issues
- complaints and dispute resolution
- retailer failure
- metering and access to data
- billing
- network connection and supply
- transfer of retailer billing rights including explicit informed consent
|
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