Traditional Solar Customers from May 2022 Spotlight On
| What entities provide their energy services? |
| Australian Consumer Law (ACL) & National Credit Laws |
National Energy Customer Framework (NECF) |
- solar retailers
- solar installers
- lenders
|
- authorised energy retailers
- licenced distributors
- metering providers
- embedded network operators
|
| What are the products and services? |
| Australian Consumer Law (ACL) & National Credit Laws |
National Energy Customer Framework (NECF) |
- rooftop solar panels
- inverters
- installation services
- connection services
- finance agreements
- data services, monitoring applications and home
energy management systems (HEMS)
|
- retail market contracts
- solar feed-in tariffs and other benefits
- metering
- connection services
- supply and export of electricity
- access to retail data
|
| What are some consumer issues and risk areas? |
| Australian Consumer Law (ACL) & National Credit Laws |
National Energy Customer Framework (NECF) |
- installation and performance of rooftop solar
- solar marketing
- solar finance agreements
- faulty products, warranties and consumer guarantees
- access to and integrity of data from data services and monitoring applications
- explicit informed consent for control of customer appliances in HEMS
|
- retail market contract terms
- marketing and offers
- information requirements
- disconnection and reconnection protections
- consumers experiencing vulnerability and affordability issues
- complaints and dispute resolution
- retailer failure
- metering
- billing including feed-in tariffs
- network connection, supply and export
- access to supply and export data
- transfer of retailer billing rights including explicit informed consent
|
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