Solar Storage Customers from May 2022 Spotlight On
| What entities provide their energy services? |
| Australian Consumer Law (ACL) & National Credit Laws |
National Energy Customer Framework (NECF) |
- solar installers
- solar retailers
- battery installers
- battery retailers
- lenders
- Virtual Power Plant (VPP) operator
- small generation aggregator
- white label energy retailers
- electric vehicle (EV) retailers
- charging infrastructure installers
- strata corporations
- commercial and specialist charging station operators
- community solar and battery farm operators
- microgrid operators
- Standalone Power System installers
|
- authorised energy retailers
- licenced distributors
- metering providers
- embedded network operators
|
| What are the products and services? |
| Australian Consumer Law (ACL) & National Credit Laws |
National Energy Customer Framework (NECF) |
- VPP / aggregation contract including remote control of customer’s inverter / battery
- rooftop solar products and installation
- battery products and installation
- finance agreements
- EV charging infrastructure including separate meters and monitoring equipment
- community solar and battery farm operators
- microgrids (private or community)
- Standalone Power Systems (private or community)
- data services, monitoring applications and home
energy management systems (HEMS)
|
- retail market contracts
- metering
- connection services
- supply and export of electricity
- access to retail data
- feed-in tariffs
- VPP rewards
- EV rewards / bonuses
- microgrids (licenced distributor initiatives)
- Standalone Power Systems (licenced distributor initiatives)
|
| What are some consumer issues and risk areas? |
| Australian Consumer Law (ACL) & National Credit Laws |
National Energy Customer Framework (NECF) |
- terms and conditions including for aggregation / VPP contracts and EV charging rewards / bonuses
- installation and performance of rooftop solar and battery products
- installation of EV charging infrastructure
- potentially separate metering for EV charging behind the connection point
- design of rooftop solar system
- explicit informed consent for control of customer battery in VPPs
- explicit informed consent for control of customer appliances in HEMS
- marketing
- faulty products, warranties and consumer guarantees
- access to and integrity of data from data services and monitoring applications
|
- retail market contract terms including feed-in
tariffs, VPP rewards and EV rewards/bonuses
- VPP contract terms
- marketing and offers
- information requirements
- disconnection and reconnection protections
- consumers experiencing vulnerability
and affordability issues
- complaints and dispute resolution
- retailer failure
- metering
- billing including feed-in tariffs, VPP
rewards and EV rewards / bonuses
- network connection, supply and export
- transfer of retailer billing rights including explicit informed consent
|
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